Support
Quick answers. Still stuck? Email us and a real person will reply, usually within one working day.
Contact us
Email support@followuptrades.com. Tell us your business name and what happened. Please never send passwords or card details.
Sending a quote
Go to Leads and add the customer's name, mobile number and the job. Open the lead, create the quote and check the text preview, then send. Your customer gets a short text with a link, where they can accept or decline in one tap.
Reminders
If the customer hasn't answered, FollowUp sends polite reminders on the days you choose in Settings (3, 7 and 14 days after sending, unless you change them). Reminders only go out between 9am and 8pm in your time zone. They stop as soon as the customer answers. You can see what is coming up on Follow-ups.
If a reminder shows "Sending" for a while, wait before trying again, so your customer isn't texted twice.
Customer asked to stop
Every quote page has a "stop texts" link. Once a customer taps it, FollowUp never texts that number for your business again. You can still call them.
Price and billing
£25 a month (UK) or $30 a month (US) on the website. In the iPhone app, Apple charges the price shown in the App Store. Only the business owner can manage billing. Website subscriptions are managed in Billing, and app subscriptions in iPhone Settings, under your name, then Subscriptions.
Just paid and nothing has changed? Wait a minute and refresh Billing. Please don't subscribe twice.
Deleting your account
Go to Settings, then Delete account, and type DELETE. This cancels a website subscription and permanently removes your business and its records. If you pay through Apple, cancel in iPhone Settings too.
Got a quote from a tradesperson?
Questions about the price or the job go to the business that sent it. Contact them directly. To stop the texts, tap "stop texts" on the quote page.